The Auditor General’s technical and forensic audit of the National Service Authority’s CSMP and Metric App systems has uncovered significant irregularities in the posting of service personnel between 2018 and 2024.
The report shows that out of a total 935,375 postings during this period, a striking 733,139 or 78% were carried out using protocol-based and manual override methods.
This means only 202,236 postings were completed without such overrides, raising concerns about the integrity and transparency of the posting process.
A year-by-year breakdown reveals consistently high percentages of manual and protocol-based postings:
• 2018: 77,192 out of 124,913 postings (62%)
• 2019: 99,638 out of 114,494 postings (87%)
• 2020: 102,257 out of 123,268 postings (83%)
• 2021: 93,998 out of 114,245 postings (82%)
• 2022: 93,147 out of 134,128 postings (69%)
• 2023: 147,545 out of 174,645 postings (84%)
• 2024: 119,362 out of 149,682 postings (80%)
The audit flagged this heavy reliance on discretionary posting methods as a serious risk to the CSMP’s internal controls.
It highlighted issues such as the insertion of ghost names into the payroll, bypassing regional registration and biometric verification processes, and increased potential for collusion and concealment of unauthorized beneficiaries.
The Auditor General has strongly recommended that the National Service Authority limit the use of protocol and manual override postings strictly to exceptional cases.
The report calls for mandatory prior written justifications, clear audit trails, and proper approvals for any such postings.
Again, the Authority is urged to conduct a thorough review of all postings done via protocol or manual override in 2024, specifically to identify and remove ghost names from the payroll.
Source: www.Kumasimail.com
