The management of the Korle Bu Teaching Hospital (KBTH) has responded to a video circulating on social media by Ghanaian media personality Mzbel, in which she alleges that a relative died because the hospital was unable to provide a bed.
In a news release issued on Tuesday, the hospital said it takes all allegations concerning patient care seriously and has begun efforts to establish the facts surrounding the incident.
According to the statement, management has attempted to contact Mzbel and her family to determine the circumstances leading to the patient’s death.
The hospital said it is seeking to establish whether the deceased was referred to KBTH and denied admission upon arrival, or whether the patient had not yet been transferred to the facility and had been advised to wait until a bed became available.
The hospital noted that, as of the time of issuing the statement, it had not been able to engage directly with the family to verify the claims made in the video. It therefore appealed to Mzbel to provide the necessary information to assist with its investigations.
KBTH also reiterated its commitment to Ghana’s policy that no public hospital should refuse emergency cases. It said the directive, first announced by the President during the 2026 State of the Nation Address and reinforced by the Minister for Health, remains in force.
Management added that the hospital’s Board and administration have taken steps to address bed shortages by acquiring additional beds and other facilities to reduce the incidence of bed unavailability.
The hospital further stated that all clinical and emergency departments have been reminded of their obligation to provide emergency care in accordance with national policy. It warned that any deliberate refusal to attend to an emergency patient would be treated as a serious breach of established procedures and would be thoroughly investigated.
While investigations continue, KBTH encouraged patients and their relatives to use its official complaints channels to report concerns about healthcare services. These include the hospital’s telephone exchange, direct complaint lines, its online complaints portal, and QR codes displayed throughout the facility.
The hospital said complaints submitted through these channels are investigated promptly to ensure timely resolution and improve the quality of healthcare delivery.
Management expressed its condolences to the bereaved family and reaffirmed its commitment to conducting a fair, transparent and professional investigation into the matter.
Source: www.kumasimail.com
