The Electricity Company of Ghana (ECG) has launched a new Network Management System (NMS) as part of efforts to improve fault management, shorten power restoration times and enhance the reliability of electricity supply across the country.
The digital system, introduced by the company’s Operations Directorate, is designed to provide real-time monitoring of faults, strengthen operational coordination and improve customer service through faster response to power outages.
At the heart of the initiative is a centralized Operations Situation Room (OSR), located at the ECG Projects Office in Accra. The facility enables management to monitor faults across all operational regions in real time, track restoration progress, assess response times and ensure accountability throughout the fault management process.
According to ECG, the new system also gives senior management, including the Managing Director, instant visibility into fault restoration activities, enabling quicker decision-making and more effective coordination during power outages.
To support the nationwide rollout of the digital platform, the company has begun training technical personnel across its operational regions.
In the Ashanti Region, ECG’s Sub-Transmission team completed a two-day training programme from June 25 to 26, 2026, to equip staff with the skills required to operate the new system effectively.
As part of the implementation, the Ashanti Region also received three tablets to facilitate field operations. The devices were officially presented by the General Manager for the region, Ing. Ohense Kofi Apau, to the area’s Technical Managers.
Speaking during the presentation, Ing. Apau said the initiative reflects ECG’s commitment to improving operational efficiency and customer satisfaction.
“This system is about speed, transparency and customer confidence. We are modernising our operations to meet the expectations of Ghanaians,” he said.
ECG said the deployment of the Network Management System represents another milestone in its digital transformation agenda, leveraging technology to improve efficiency, strengthen accountability and deliver more responsive electricity services to customers nationwide.
Source: www.kumasimail.com
