The attention of the Electricity Company of Ghana Limited (ECG) has been drawn to online publications accusing ECG staff of causing fire to a residential facility at Two-Streams in Koforidua, after a disconnection exercise.
ECG wishes to state clearly that the allegations are completely false and must be ignored.
The ECG postpaid customer in question owes ECG to the tune of GHC6,519.38 since September 2024 and has been disconnected for non-payment of bills. On 24th January 2025, as part of the ongoing revenue mobilization exercise (Operation Keep the Lights On), the ECG team visited the customer’s facility and discovered an illegal self-reconnection by the customer, and the team decided to disconnect the customer for the illegality.
The customer resisted the disconnection, and threatened the ECG staff with a machete. Sensing danger, the ECG staff called for Police assistance, and in the presence of the Police, the ECG team disconnected the facility directly from the pole outside the facility. The fire outbreak, per the reports, occurred later in the day, hours after our team had left the area of the incident.
ECG wishes to state categorically that disconnection of power supply directly from a pole totally curtails electricity supply to the affected premises and CANNOT, by any means, result in a fire outbreak. Thus, the customer’s allegation against ECG is completely false. Disconnection has been part of our operations, backed by law, to ensure that recalcitrant customers pay for the electricity they consume.
The general public can be assured that as a customer-centric company, ECG will not engage in any act that would endanger the lives and property of our cherished customers.
We also take this opportunity to strongly advise customers to pay their electricity bills promptly and desist from indulging in any form of illegal connection, since it is criminal, and has legal consequences.
Source: www.kumasimail.com/ Obed Ansah
