The Ghana Civil Aviation Authority (GCAA) has opened an investigation into allegations that passengers travelling on a KLM flight from Amsterdam to Accra were mistreated.
The move follows videos shared on social media showing frustrated passengers complaining about their experience while stranded in Amsterdam.
The passengers were scheduled to arrive in Ghana on KLM Flight KL059 on Saturday, 27 June 2026.
In a statement, the GCAA said it had taken note of the reports and was treating the matter with urgency.
“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the regulator said.
The authority said the investigation would examine the circumstances surrounding the reported delay and the complaints raised by some passengers.
It added that the inquiry was part of its responsibility to protect air travellers and ensure airlines comply with aviation regulations.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” it stated.
The GCAA said it would engage KLM and other relevant stakeholders before deciding on any further action.
The regulator has not provided a timeline for the completion of the investigation but said it would communicate its findings after reviewing all available information.
The incident has renewed calls for stronger enforcement of passenger rights and improved service standards within the aviation sector.
Source: www.kumasimail.com
